Microsoft on Monday apologized for the problems that affected its Live Search Cashback program on Black Friday. which frustrated online shoppers looking to scoop up Black Friday deals.
Amid heavy volume on Friday, consumers encountered a range of problems from site sluggishness to seeing the wrong amount of cash back show up in their accounts.
The problem was particularly acute with shoppers who were looking to take advantage of a promotion with Hewlett-Packard that offered buyers a 40 percent discount when visiting HP.com through Microsoft's Live Search Cashback. Some shoppers, however, reported seeing only a 3 percent cash back amount posted to their account.
According to the Redmond company, the blackout was generated by a high spike in traffic along with a technical glitch. The Live Search Cashback failure to deliver on a joint Microsoft and HP promotion, which advertised a cashback amount of up to 40%, is standing out among the problems. Customers that got past the outage and the site's crawling performance received only a 3% cashback. Microsoft promised that it would return the proper amounts of money to customers.
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